A first phone call is made with the client for an initial assessment. If the client is happy to proceed the mediator contacts the other party. And the decision to go into pre-mediation/mediation is made.
S.I.N.G: Situation: The mediator asses the situation with the client Impact: What sort of impact does this conflict has on the client's life Needs: What specific needs does the client have to satisfy for a positive outcome Goals: What are the targets to be achieved so that both parties are winners |
The mediation meeting itself is then organised in a neutral place or at the mediator office. It lasts two hours.
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Whithin which framework?
Setting of the agenda, what points actually need to be discussed during the mediation?
Parties dialogue with the help of the mediator following a frame that remains flexible. Breaks and "aparté" can be organised as often as needed. Solutions arise. The mediator is the facilitator.
Most of the time we observe that both parties progressively get to a point of being able to offload their frustrations and begin to look to the future. They finally get to an agreement. Being in a mediation scheme operates a certain unseen effect on people that will ultimately lead them to an agreement.
Mediation is non-confrontational, is constructive, it aims to provide both parties with a win/win outcome.
"The Mediator in the arena", Thomas Fiutak, 2009, ERES, Toulouse
Parties dialogue with the help of the mediator following a frame that remains flexible. Breaks and "aparté" can be organised as often as needed. Solutions arise. The mediator is the facilitator.
Most of the time we observe that both parties progressively get to a point of being able to offload their frustrations and begin to look to the future. They finally get to an agreement. Being in a mediation scheme operates a certain unseen effect on people that will ultimately lead them to an agreement.
Mediation is non-confrontational, is constructive, it aims to provide both parties with a win/win outcome.
"The Mediator in the arena", Thomas Fiutak, 2009, ERES, Toulouse